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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
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- Love this tableGorgeous table and great quality! Gold features are not as shiny as on the website picture and it’s a good thing. They are a lot more subtle. Purchase in store and delivery was seamless.
- Attention Coffee TableI love my new coffee table. It is very elegant. I looked everywhere to find a round glass coffee table with a bottom shelf and had almost given up until I randomly Googled round glass coffee tables and up popped a great selection of suitable tables with Koala Living.
- Oh my God, the mirror is absolutely stunning piece of work. So so beautiful and so worth the price??
- Lamp What a perfect match just finished the room off what a great piece so happy and the staff were all so extremely helpful.
- Gold leaves playterLook amazing on my marble coffee table so happy great buy
- Comfortable and LovelyI have back problems, and so am a fan of beds and couches with solid support. These fit the bill just right, and the colour really fits in well with my living room!
- Elegantly richAbsolutely love the framed wall art from Koala Living?. The quality of the frame and print exceeded expectations, and it adds such an elegant touch to the room. The artwork looks luxurious and modern, exactly as shown online. Packaging was secure and delivery was smooth. A beautiful statement piece that instantly elevated the space — highly recommend!
- Elegantly richAbsolutely love the framed wall art from Koala Living?. The quality of the frame and print exceeded expectations, and it adds such an elegant touch to the room. The artwork looks luxurious and modern, exactly as shown online. Packaging was secure and delivery was smooth. A beautiful statement piece that instantly elevated the space — highly recommend!
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
