TERMS & CONDITIONS:
These Terms and Conditions set out the terms of agreement between you and Koala & Tree Pty. Ltd. ABN 142 365 160 ("Koala Living") of PO BOX 371 Altona North, VIC 3025, Australia.
In this document, the terms "we" "us" and "our" refer to the business as "Koala Living".
All Koala Living prices displayed on the website are in Australian currency and include GST. We accept payment by Visa, MasterCard, Koala living voucher and Zip payments. All sale prices during promotions are shown alongside the Recommended Retail Price (RRP) for your reference. Prices are subject to change and Koala Living reserves the right to amend prices without further notifications. Full payment of purchase including delivery fee must be made prior to delivery.
In an effort to keep your payment information secure, we have collaborated with a global omnichannel payment provider to process secure credit card payments worldwide. We do not retain your credit card information after your order is finalised. All sensitive information concerning financial materials are encrypted. A confirmation of purchase order will be sent to you via email. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.
4.1 Orders will only be processed after the entire order value inclusive of GST has been paid in full.
4.2 Koala Living will offer price matching during promotional periods provided that the order has not been delivered or collected and the invoice purchased date is within 60 days of the promotional period. If the invoice is paid in full, you will receive a credit note for the difference to be used on any new invoice. If it is not paid in full, we will reduce the invoice to match the new price as long as you notify us within the time period mentioned above.
4.3 The final delivery charge for your order will be calculated at the time of checkout if purchasing online or at point of purchase when confirming delivery for an in-store purchase. Delivery charges are calculated based on multiple factors and may change if your order is amended.
4.4 Special orders cannot be cancelled or altered once the order is placed and a termination fee of fifty percent (50%) of the total purchase value is applicable (Special order options are not available online as we would require our customers to sign off on custom orders).
4.5 Koala Living will hold your order up to 12 weeks from product availability. It is the customers responsibility to find an alternative storage solution thereafter.
4.6 Prices for products change from time to time due to price hikes and surcharges in the supply chain and we do not provide any notice of these changes.
4.7 All purchase orders must be finalised and paid in full prior to confirmation of delivery or collection.
4.8 Koala Living will not allow discounts to be entered after an order has been placed and finalised. All promotional discounts need to be used/entered at point of purchase.
4.9 Koala living aims for all orders to be shipped and delivered within 1-3 weeks of becoming available. The estimated time of arrival (ETA) of product(s) is an approximation only and is subject to change. We do try our utmost best to communicate possible changes when it becomes available to us.
4.10 Koala Living Luxe membership is valid for 2 years and is non-refundable for cash or credit. Promotions and further discounts in relation to the membership is at the discretion of Koala Living and may be withdrawn at any time. Clearance items and specific promotions such as Queens Birthday, EOFY and Boxing Day campaigns will be excluded from additional membership discounts.
4.11 Unless otherwise stated, Koala Living credit notes/Vouchers are valid for thirty-six (36) months after their date of purchase. Any balance remaining after its expiry will be forfeited and will automatically become the property of Koala Living. Extensions will not be provided. Credit notes and vouchers are not redeemable for cash.
4.12 If you have changed your mind on your order, you have the following options:
If the balance is not paid in full, you may remove or exchange items from your order up to the value paid initially (deposit amount); however, the new balance after adjustments may not be reduced to less than the initial deposit.
If you wish to remove items from your order and the Balance amount goes into a negative balance, this deficit amount will be converted to a Store Credit Note and will not be returned to you as a Cash Refund.
If the order is paid in full and you wish to cancel the entire order, you will receive a credit note for the full purchased amount of the invoice, valid for thirty-six (36) months or you may exchange any items on your order for other item(s) of equal or greater value. Any additional items to the order will be added with the current advertised price and may attract further delivery fees.
4.13 If you choose to terminate your standard purchase order before taking possession and do not want a store Credit or exchange then you will be subject to a cancellation fee. The cancellation fee will be calculated as thirty percent (30%) of the total initial purchase value of the original order as dated on the Tax Invoice. If you opt for a refund, we will deduct the Cancellation fee and remainder returned to you via the same method of payment. A Cash Refund cannot be returned if the method of payment was with Credit Voucher, Promotion or Gift Card.
4.14 If you have received your items and have a change of mind, you have the following option if the product is in its original unopened packaging and within 7 days of receiving goods; we can accept the product(s) back however a 30% cancellation fee will be applied to the total of the items being returned should you opt for a refund and not a store credit. Bookings for delivery returns for a change of mind are not covered by Koala Living and must be prepaid in advance.
4.15 Once you have received your items, regretfully Koala living cannot accept return of unboxed, assembled or soiled goods; if you have changed your mind or deemed you had no use for them.
4.16 Koala living must be notified of any imperfection in the product(s) within seventy-two (72) hours of the goods being delivered or collected. This reporting time is not required for claims against supplier manufacture faults that can be reported anytime within the given warranty period. Koala Living does not guarantee that an item will be replaced if the appeal is seen as unreasonable or outside the variation understanding.
4.17 Koala living needs to be notified of any imperfection/dissatisfactions of the delivered products, substantiated with photographic or video proof. We reserve the right to decline your claim if you reject goods without adequate evidence and you may be charged a redelivery fee.
4.18 All quotes are valid for two weeks or until the date stated on the quote. All quotes must be written and issued on our system to be redeemed. Verbal quotes or quotes that are not on our system or expired are not valid. If there is no end date stated on the quote, then it is valid until the end of the promotion that was on when the quote was issued.
4.19 Koala Living may reject all or any part of your order, or restrict the quantity of certain goods without liability to you for the following reasons:
4.20 Promotional discounts do not apply to third party services and consignment products.