We support and act under Competition and Consumer Act (2010) or any relevant State Act or Territorial.
All Koala Living prices displayed on the website are in Australian currency and includes GST. We accept payment by Visa, MasterCard, Koala living gift card/voucher and PayPal (eBay purchases only). All sale prices during promotions are shown alongside the Recommended Retail Price (RRP) for your reference. Prices are subject to change and Koala Living reserves the right to amend prices without further notifications. Full payment of purchase must be made prior to delivery.
In an effort to keep your payment information secure, we have collaborated with a global omnichannel payment provider to process secure credit card payments worldwide. We do not retain your credit card information after your order is finalised. All sensitive information concerning financial materials are encrypted. A confirmation of purchase order will be sent to you via email. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.
4.1 Orders will only be processed after the entire order value inclusive of GST has been paid in full.
4.2 Koala Living will offer price matching during promotional periods provided that the order has not been delivered or collected and the invoice purchased is within 60 days of the promotional period. If the invoice is paid in full, you will receive a credit note for the difference to be used on any new invoice. If it is not paid in full, we will reduce the invoice to match the new price as long as you notify us within the time period mentioned above.
4.3 The final delivery charge for your order will be calculated at the time of checkout if purchasing online or at point of purchase when confirming delivery for an in-store purchase.
4.4 Special orders cannot be cancelled or altered once the order is placed and a termination fee of fifty percent (50%) of the total purchase value is applicable(Special order options are not available online as we would require our customers to sign off on custom orders).
4.5 Koala Living will hold your order up to 6 months with full payment to be finalised within 90 days of purchase,otherwise your order will incur a storage fee of $5 per cubic meter per day thereafter.If the goods are not collected or delivered within the specified period, Koala living has the right to cancel the order.
4.6 Prices for Products change from time to time due to price hikes and surcharges in the supply chain and we do not provide any notice of these changes.
4.7 All purchase orders must be finalised and paid in full prior to confirmation of delivery or collection.
4.8 Koala Living will not allow discounts to be entered after an order has been placed and finalised. All promotional discounts need to be used/entered at point of purchase.
4.9 Koala living aims for all orders to be shipped and delivered within 1-3 weeks of becoming available. The estimated time of arrival (ETA) of product(s) is an approximation only and is subject to change. We do try our utmost best to communicate possible changes when it becomes available to us.
4.10 The Koala Living Luxe membership is valid for 2 years and is non-refundable for cash or credit. Promotions and further discounts in relation to the membership is at the discretion of Koala Living and may be withdrawn at any time. Clearance items and specific promotions such as Queens Birthday, EOFY and Boxing Day campaigns will be excluded from additional membership discounts.
4.11 Unless otherwise stated,Koala Living Gift Cards/credit notes/Vouchers purchased are valid for thirty-six(36) months after their date of purchase.Any balance remaining after its expiry will be forfeited and will automatically become the property of Koala Living.Extensions will not be provided.
4.12 If you have changed your mind on your order, you have the following options:If the balance is not finalised, you may remove or exchange items from your order to the value paid initially; however, the balance may not be reduced to less than the initial deposit you paid.If the order is paid in full, you will receive a credit note for the full purchased amount of the invoice, valid for thirty-six (36) months.In the instance that you want to exchange an item on your order for another, you may do so, provided it is within the conditions mentioned.
4.13 If you choose to terminate your lay-by or standard purchase order before taking possession, there will be a cancellation fee of thirty percent (30%) of the total purchase value.
4.14 Once you receive your items and have a change of mind, you have the following option if the product is in its original unopened packaging and within7 days; we can accept the product(s)back however a 30% cancellation fee will be applied to the total of the items being returned should you opt for a refund and not a store credit.
4.15 Once you have received your items, regretfully Koala living cannot accept return of unboxed, assembled, soiled goods; if you have changed your mind or deemed you had no use for them.
4.16 Koala living must be notified of any imperfection in the product(s) within seventy-two (72) hours of the goods being delivered or collected. Koala Living does not guarantee that an item will be replaced if the appeal is seen as unreasonable or outside the variation understanding.*
4.17 Koala living needs to be notified of any imperfection/dissatisfactions of the delivered products, substantiated with photographic or videographic proof. We reserve the right to decline your claim if you reject goods without adequate evidence.
4.18 All quotes are valid until the date stated on the quote. All quotes must be written and issued on our system to be redeemed. Verbal quotes or quotes that are not on our system are not valid. If there is no end date stated on the quote,then it is valid until the end of the promotion that was on when the quote was issued.
4.19 Koala Living may reject all or any part of your order, or restrict the quantity of certain goods without liability to you for the following reasons:
Please Note: This policy is only applicable to customers/purchases made from the 26/08/2021.