TERMS & CONDITIONS

These Terms and Conditions set out the terms of agreement between you and Koala & Tree Pty. Ltd. ABN 142 365 160 ("Koala Living") of PO BOX 371 Altona North, VIC 3025, Australia. In this document, the terms "we" "us" and "our" refer to "Koala Living".

Purchase Policy

All Koala Living prices displayed on the website are in Australian currency and includes GST. We accept Visa,MasterCard, Koala living gift card/voucher and PayPal (eBay purchases only). All sale prices during promotions are shown alongside the Recommended Retail Price (RRP) for your reference. Prices are subject to change, and Koala Living reserves the right to amend prices without further notifications. Full payment of purchase must be made prior to delivery.

In an effort to keep your payment information secure, we have collaborated with a global omnichannel payment provider to process secure credit card payments worldwide. We do not retain your credit card information after your order is finalised. All sensitive information concerning financial materials are encrypted. A confirmation of the purchase order will be sent to you via email. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

4.1 Orders will only be processed after the entire order value, including GST, has been paid in full.

4.2 Koala Living will offer price matching during promotional periods provided that the order has not been delivered or collected and the invoice purchased is within 60 days of the promotional period. If the invoice is paid in full, you will receive a credit note for the difference to be used on any new invoice. If it is not paid in full, we will reduce the invoice to match the new price as long as you notify us within the time period mentioned above.

4.3 The final delivery charge for your order will be calculated at the time of checkout if purchasing online or at the point of purchase when confirming delivery for an in-store purchase.

4.4 Special orders cannot be cancelled or altered once the order is placed, and a termination fee of fifty per cent (50%) of the total purchase value is applicable (Special order options are not available online as we would require our customers to sign off on custom orders).

4.5 Koala Living will hold your order up to 6 months with full payment finalised within 90 days of purchase; otherwise, your order will incur a fee of $5 per cubic meter per day thereafter. If the goods are not delivered within the specified period, Koala living has the right to cancel the order.

4.6 Prices for Products change from time to time due to price hikes and surcharges in the supply chain, and we do not provide any notice of these changes.

4.7 All purchase orders must be finalised and paid in full prior to confirmation of delivery or collection.

4.8 Koala Living will not allow discounts to be entered after an order has been placed and finalised. Therefore, all promotional discounts must be used/entered at point of purchase.

4.9 Koala Living aims for all orders to be shipped and delivered within 1-3 weeks of becoming available. The estimated time of arrival (ETA) of the product(s) is an approximation only and is subject to change. We do try our utmost best to communicate possible changes when it becomes available to us.

4.10 The Koala Living Luxe membership is valid for 2 years and is non-refundable for cash or credit. Promotions and further discounts in relation to the membership are at the discretion of Koala Living and may be withdrawn at any time. Clearance items and specific promotions such as Queens Birthday, EOFY and Boxing Day campaigns will be excluded from additional membership discounts.

4.11 Unless otherwise stated, Koala Living Gift Cards/credit notes/Vouchers purchased are valid for thirty-six (36) months after their date of purchase. Any balance remaining after its expiry will be forfeited and will automatically become the property of Koala Living. Extensions will not be provided.

4.12 If you have changed your mind on your order, you have the following options: If the balance is not finalised, you may remove, or exchange items from your order to the value paid initially; however, the balance may not be reduced to less than the initial deposit you paid. If the order is paid in full, you will receive a credit note for the full purchased amount of the invoice, valid for thirty-six (36) months. If you want to exchange an item on your order for another, you may do so, provided it is within the conditions mentioned..

4.13 If you change your mind after receiving your item/s, we accept the return only if it is in its original unopened packaging and the product is returned within 7 days of delivery or collection. However, a 30% cancellation fee will be applied to the total returned item/s should you opt for a refund and not a store credit.

4.14 Once you have received your items, regretfully, Koala living cannot accept the return of unboxed, assembled, soiled goods; if you have changed your mind or deemed you had no use for them.

4.15 Koala living must be notified of any imperfection in the product(s) within seventy-two (72) hours of the goods being delivered or collected. Koala Living does not guarantee that an item will be replaced if the appeal is seen as unreasonable or outside the variation understanding. *

4.16 Koala living needs to be notified of any imperfection/dissatisfactions of the delivered products, substantiated with photographic or video proof. We reserve the right to decline your claim if you reject goods without adequate evidence.

4.17 All quotes are valid until the date stated on the quote. All quotes must be written and issued on our system to be redeemed. Verbal quotes or quotes that are not on our system are not valid. If there is no end date stated on the quote, then it is valid until the end of the promotion that was active when the quote was issued.

4.18 Koala Living may reject all or any part of your order or restrict the quantity of certain goods without liability to you for the following reasons:

  • - A product in that order is discontinued and unavailable
  • - The shipping fee quoted and payable by Koala Living is seen as excessive
  • - There is an error in the price, product or the description displayed on the site or instore
  • - The order triggers fraud prevention protocols or
  • - We believe that to do so is otherwise necessary or expedient

Privacy Policy

Koala Living is committed to respecting your privacy. We support and act in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), which defines standards for the collection, storage, distribution and use of personal information which we obtain as part of our business operations. For more information, please visit www.privacy.gov.au.

We have policies and procedures in place to ensure that all personal information obtained is handled sensitively and securely and in accordance with the National Privacy Principles. Where your personal information is collected, it will be done so directly, with your permission, whether that is in person, by telephone or over the Internet. If you choose not to provide your personal information to us, it may restrict our ability to provide you with the service you require.

We may collect the following types of personal information to provide services to you:

  • - Name
  • - Residential address
  • - Mailing and e-mail address
  • - Telephone number
  • - Age
  • - Gender
  • - Purchase history
  • - Hobbies and Interests
  • - Occupation

Some examples of when we may need these details to include, but are not limited to:

  • - For the delivery of your goods
  • - Purchase order
  • - To issue you with a Quote
  • - Support of your purchase
  • - Entry for a competition of promotion
  • - Mailing list
  • - Careers

This site uses an analytics system to help improve usability and the customer experience. We may record mouse clicks, mouse movements and scrolling activity. We may record keystroke information that you voluntarily enter on this website. We do not track this activity on any site that does not use our analytics system. To view and manage data that we have collected about you on the koalaliving.com.au website, or to opt-out of future tracking, please email us at marketing@koalaliving.com.

Koala Living takes great care and responsibility in protecting your personal information from unauthorized access, loss or misuse. We also take measures to permanently delete or destroy personal information when it is no longer used or required. By providing your personal information to us, you consent to the use of this information by us for the purpose of our business operations and providing you with superior goods and services. This may include using your personal information to advise you of new products and services by sending you marketing materials and special offers and inviting you to events. We may disclose certain aspects of your information, if appropriate, to our related contractors or service providers for the purpose of facilitating the operation of our website or our business.

We only collect and use personal information for the purposes that were provided to us or as permitted or required by law. We will provide you with access to any of your personal information that we possess. However, in some cases, we may refuse to grant you access due to interference with the privacy of others or if it would result in a breach of confidentiality, laid to us by the government law bodies. In most cases, if you have purchased at Koala Living Online or in-store, you will have access to the information we hold about you.

Koala Living may make necessary changes to this Privacy Policy from time to time for any reason. We will publish those changes on this page. It is your responsibility to comply with any changes made to the Privacy Policy and your continued use of our facilities constitutes your acceptance of the revised Policy.

If you have an enquiry with regards to this policy or your personal information, please use the contact details below. Our representative will contact you within a reasonable timeframe after receipt of your query.

Contact our Privacy Officer at:
PO BOX 371 Altona North, VIC 3025, Australia
Phone: (03) 9988 2175
Email: cs@koalaliving.com

Covid-19 Updates

Dear Valued Customers,

At Koala Living, we always strive to find the most unique designs and best quality furniture without the high price tag. Our prices are very competitive, and we would like to keep it that way. However, due to an increase in raw materials and the costs of transporting products from our suppliers, some of our prices will increase as of 30th September 2021.

The good part is we will still keep the prices lower than other retailers.

And that’s our promise to you.

Koala Living Team