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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
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- Beautiful coffee table This is a stunning piece of furniture very well-made and I didn’t realise it had the lovely little drawers in a very handy storage. Looks great. I couldn’t be more pleased with it.. highly recommended.
- We recently furnished our new home with furniture from Koala Living, and the entire experience has been absolutely wonderful from start to finish. We actually chose and purchased most of our furniture back in December, but because we were only moving into our new home at the end of March, we arranged for delivery in April. What we really appreciated was how flexible and customer-focused the process was — we had full control over when the final payments were made and when the furniture would be delivered, which made moving into a new home so much less stressful. Another thing that truly impressed us was the level of service and generosity from the team. We originally purchased our items during a 60% sale, and later decided to swap one item for something else. Not only did they happily accommodate the change, but they also honoured the original 60% discount. Even when we added new pieces from the newly released kids’ range later on, they extended the same discount to those items too, which we genuinely appreciated. As for the furniture itself — absolutely exquisite. Every single friend who has visited our home has commented on the beautiful kids’ bookshelf, the dining table set, and the side tables. The designs are elegant, unique, and make our home feel so warm and stylish. We honestly feel proud every time people compliment the space. Thank you Koala Living for the amazing products and outstanding customer experience. We would highly recommend you to anyone looking for high-quality, beautiful furniture and exceptional service.
- Navy Blue Velvet Chairs Excellent Quality easy to assemble very Comfortable love them
- New Lennox sofa.I was searching for leather sofa for a While. I found the Lennox sofa by accident but I have been so impressed with the quality. A great looking sofa, very chic, modern, comfortable, it dominates the room making a great statement and looks awesome. I wanted a particular look and found it. Koala had a great deal at the time, it was delivered in a couple of days, a really fantastic purchase. I have nothing but praise for Koala as a company and their products…
- Sukhwinder singhLounge design and service I like
- sofia anastasiadis15/05/2026
- sofia anastasiadis15/05/2026
- sofia anastasiadis15/05/2026
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
