Privacy Policy

Koala Living is committed to respecting your privacy. We support and act in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), which defines standards for the collection, storage, distribution and use of personal information which we obtain as part of our business operations. For more information, please visit

We have policies and procedures in place to ensure that all personal information obtained is handled sensitively and securely and in accordance with the National Privacy Principles. Where your personal information is collected, it will be done so directly, with your permission, whether that is in person, by telephone or over the Internet. If you choose not to provide your personal information to us, it may restrict our ability to provide you with the service you require.

We may collect the following types of personal information to provide services to you:

  • - Name
  • - Residential address
  • - Mailing and e-mail address
  • - Telephone number
  • - Age
  • - Gender
  • - Purchase history
  • - Hobbies and Interests
  • - Occupation

Some examples of when we may need these details to include, but are not limited to:

  • - For the delivery of your goods
  • - Purchase order
  • - To issue you with a Quote
  • - Support of your purchase
  • - Entry for a competition of promotion
  • - Mailing list
  • - Careers

This site uses an analytics system to help improve usability and the customer experience. We may record mouse clicks, mouse movements and scrolling activity. We may record keystroke information that you voluntarily enter on this website. We do not track this activity on any site that does not use our analytics system. To view and manage data that we have collected about you on the website, or to opt-out of future tracking, please email us at

Koala Living takes great care and responsibility in protecting your personal information from unauthorized access, loss or misuse. We also take measures to permanently delete or destroy personal information when it is no longer used or required. By providing your personal information to us, you consent to the use of this information by us for the purpose of our business operations and providing you with superior goods and services. This may include using your personal information to advise you of new products and services by sending you marketing materials and special offers and inviting you to events. We may disclose certain aspects of your information, if appropriate, to our related contractors or service providers for the purpose of facilitating the operation of our website or our business.

We only collect and use personal information for the purposes that were provided to us or as permitted or required by law. We will provide you with access to any of your personal information that we possess. However, in some cases, we may refuse to grant you access due to interference with the privacy of others or if it would result in a breach of confidentiality, laid to us by the government law bodies. In most cases, if you have purchased at Koala Living Online or in-store, you will have access to the information we hold about you.

Koala Living may make necessary changes to this Privacy Policy from time to time for any reason. We will publish those changes on this page. It is your responsibility to comply with any changes made to the Privacy Policy and your continued use of our facilities constitutes your acceptance of the revised Policy.

If you have an enquiry with regards to this policy or your personal information, please use the contact details below. Our representative will contact you within a reasonable timeframe after receipt of your query.

Contact our Privacy Officer at:
PO BOX 371 Altona North, VIC 3025, Australia
Phone: (03) 9988 2175