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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
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- just the painting we have been looking for, blends in with our wall space admirably.
- my ordered was cancelled but one of staff (irene) she helped a lot to fix it , and got my order
- Great dining chairs Look great and very comfortable
- Happy customerThe purchase of our new coffee table and two side tables is the best I have ever made. They have made our lounge room look amazing! The service was excellent, and the delivery was on time. The delivery guys were highly professional, and I was kept updated about the delivery time right up to the last minute. Overall, from the moment I selected the furniture online, the experience was outstanding. Thank you so much!
- Comfy and homeyLove our Maise sofa! It’s huge and soft and makes my place look homey. It’s quite wide which works for me as I normally lie on my sofaz
- Beautiful ChairBought this for my daughter's dressing table. It is a stunning chair, material is beautiful and soft. She loves it.
- Stephen Samson28/05/2026
- I recently purchased my second couch from Koala Living? and have been a loyal customer for the past 8 years. Most of my dining and living room furniture is from them, and I absolutely love their stylish pieces that always make a statement and receive so many compliments. The staff are always lovely and helpful, and the product quality has been exceptional — so much so that we’ve never even needed to use the warranty. Highly recommend for anyone looking for beautiful, high-quality furniture.
- I recently purchased my second couch from Koala Living? and have been a loyal customer for the past 8 years. Most of my dining and living room furniture is from them, and I absolutely love their stylish pieces that always make a statement and receive so many compliments. The staff are always lovely and helpful, and the product quality has been exceptional — so much so that we’ve never even needed to use the warranty. Highly recommend for anyone looking for beautiful, high-quality furniture.
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
