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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
- Coffee TableVery happy with my purchase of the Aspen Coffee Table, good quality and well designed.
- BEST. SOFA. EVER. I love this sofa more than I love French cheese. I love it more than I love staring at fresh cut flowers. It is SO comfortable, such gorgeous quality and it's just absolutely beautiful. Delivery and install was faultless. My only issue is fighting with my cranky old dog so I can actually use it...
- Wondering why this doesn’t come in any other size for older kids would love a double Would love to see this in double
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
