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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
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- Eliza Matyorauta31/03/2026
It is a beautiful table matches with my lounge set - The rightly is quite beautiful and easy to maintain. I was really disappointed with the colour though. It very blue. Bright sky blue which does not go with my aesthetic at all. The images are quite misleading and it tools many months to arrive.
- Absolutely thrilled with these beautiful chairs the quality the comfort the design the way they present themselves. We are so so happy with our beautiful purchase and the girls that work at koala was so helpful and so accommodating.
- Compliments the cascade mirror console table and lights up the hallway
- We are very happy with the lounge, and it sits nicely in its place in our living room. It needs time to soften a bit, but is OK now. Peter and Judy.
- John attn: aaron Clarke24/03/2026
First up, I LOVE this bed. Understated class. Sleek, clean lines and you won't need a ladder to climb in. Second up, the assembly diagrams are crude at best. Even though the steps are sequential, the pictures are that small, that I was never sure if I was doing it right. You will need a power drill with an Alen key attachment, otherwise it will take hours to undo and then redo the screws when installing. I am begging Koala Living to do a You Tube step by step instructional to give some kind of confidence boost. Still, if you can overcome this problem, the bed is excellently made and a joy to wake up in.
- We couldn’t be happier with our new lounge from Koala Living. From start to finish, the entire experience was outstanding. The delivery timeframe was exactly as promised—arriving right on schedule after two months—and the service throughout was seamless and professional. The quality of the lounge is exceptional. It looks absolutely stunning in our space and instantly elevated the whole room. Beyond its appearance, the comfort is next level—perfect for relaxing after a long day or entertaining guests. What really stood out was the customer service. The team was responsive, helpful, and genuinely cared about making sure everything went smoothly. It’s rare to find a company that delivers on every promise, but Koala Living truly exceeded our expectations. If you’re looking for a beautiful, high-quality, and comfortable lounge backed by reliable service, we highly recommend them. An amazing experience all around.
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
