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CUSTOMER REVIEWS
What our customers have to say about us and our products
Read verified reviews from customers across Google, ProductReview and our website, and see why so many choose Koala Living.
We have been awarded on multiple occasions the Product Review Award for Online Shops, Physical Shops and Furniture Shops along with the Australian Supply Chain and Logistics Awards in 2023.
| Feature | Koala Living | Other Furniture Retailers |
|---|---|---|
| Design and Aesthetic | Contemporary, relaxed Australian design with a focus on comfort-first living. Thoughtfully designed for modern homes while remaining timeless and functional. | Often trend-driven or traditional in style, with less emphasis on long-term comfort or adaptability to everyday living. |
| Product Quality & Materials | High-quality materials selected for durability and daily use, including responsibly sourced timber and premium upholstery fabrics. | Quality varies significantly between ranges, with limited transparency in entry and mid-level products. |
| Comfort & Everyday Use | Designed for real-life use: supportive seating, practical proportions, and finishes that age well over time. | Comfort may be secondary to appearance, with limited focus on ergonomics. |
| Sustainability & Ethics | Uses OEKO-TEX® Standard 100 certified textiles and FSC-certified timber. Sustainability embedded into product design and operations. | Sustainability claims vary widely and are often limited to selected ranges. |
| Customer Reviews & Trust | Thousands of verified reviews with consistently high ratings for quality and service. | Reviews may be fragmented across platforms or limited in volume. |
| Delivery Experience | Reliable Australia-wide delivery with clear communication. | Delivery timeframes and communication can be inconsistent. |
| Assembly & Ease of Setup | Intuitive assembly without specialist tools or excessive time. | Assembly can be complex and may require professional assistance. |
| Warranty & Peace of Mind | Strong warranties across key product categories. | Standard warranties that meet minimum requirements. |
| Value for Money | Premium pricing justified by exclusive in-house design and ethical production. | Pricing may reflect brand positioning rather than long-term value. |
- Stools Matches chairs but a little bit higher than normal stools
- This piece looks stunning in our space.
- Such high quality product and speedy delivery service. And incredible value for money for a high-end product. Really impressed and pleased
- StunningThese mirrors were perfect to create the look I wanted for the dinning room. Beautiful quality piece.
- Sally Bullock11/06/2026
PerfectWhat a great bedside table for a reasonable price that looks like worth so much more. Loving these - Love the furniture and design...Great looks, service and quality! where else can you get this trilogy of furnishing your home?!?! Thanks Koala!!
- Couldn't be happier. The bed fitted in with the existing furniture, and filled in a stark white wall. The delivery men were brilliant, and so very quick in putting the bed together. All in all a good experience.
- Beautiful and high qualityLove Koala Living pieces! All thedecoratives I’ve ordered are so high quality. Shipped and delivered quickly. Highly recommend.
- Bar stoolsPerfect addition to the dining suite and chairs.
- Forest green sofaLooks spectacular in the husbands 'den'. So happy with my bold choice of colour.
Koala Living acknowledges the traditional owners and custodians of country throughout Australia and their connections to land, sea and community. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We would also like to pay respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
